System Engineer in Wipro Limited

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Job TitleSystem Engineer
Company NameWipro Limited
Job LocationAl Jubail – Saudi Arabia
ExperienceNot mentioned
Required SkillsTroubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
EducationNot mentioned
Job Roles & ResponsibilitiesGiven Below
Employment TypeFull Time
IndustryTech
NationalityNot mentioned
  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating systems issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

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About Company

With over 4200 employees serving over 150 clients, Wipro in the Middle East is a partner of choice to deliver transformative change and business value. Wipro began operations in UAE and Saudi Arabia in 2001 and today we have been ranked as the second leading IT services provider in revenue in the Middle East Region by the advisory and research firm IDC.

At every step, we have been built by individuals who have gone beyond the limits of personal goals and leaped across boundaries. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience.

Wipro Arabia Limited (WAL) is a Joint Venture between Wipro Limited and Dar Al Riyadh, a well diversified group in Saudi Arabia having business interests in Engineering Services, Industrial Products, Systems & Integration and Information Technology.

Providing integrated solutions spanning the entire IT lifecycle, we converge technology to business to help customers achieve their strategic business objectives. The breadth and depth of our offerings make us the ideal choice for Strategic Engagement relationships where we manage all IT needs of an enterprise on a holistic approach.

Backed by over two decades of Wipro’s global experience, best-of-breed technologies, robust process and quality frameworks and strong partnerships with product leaders, we deliver superior performance at optimum costs.

Innovation is a key to our success and we are committed to creating sustainable customer value for the long term. We have constantly innovated and launched new service lines which allow our customers across verticals to leverage their IT investments for improved business growth and operational efficiency. IT is a key driver of innovation and growth in KSA and Wipro will bring together a unique blend of agility, technology expertise in applications & infrastructure and excellence in people & processes.

Wipro through its industry leading global delivery model, high quality processes, and deep technological skills assists High-tech clients by providing Cost Optimized solution, Enhancing of Revenue & Customer Equity and Stimulating innovation while reducing the time-to-market delivery. Wipro’s global service delivery model ensures a service of the highest quality with Six Sigma consistency that translates into improved efficiencies and quicker return on investments.

WHO WE ARE

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

EMPLOYEE BENEFITS

A career at Wipro means a life-long opportunity to explore your full potential, grow continuously, and work on the latest technologies alongside the finest minds in the industry. An inspiring combination of growth prospects, continuous innovation, fair play, and a great work culture makes Wipro an exhilarating workplace. All Wiproites can expect a bouquet of benefits as they walk in to discover a career for life.

visit: https://careers.wipro.com/global-middleeast.